manilawin Casino – Terms & Conditions

By accessing, registering for, or using any service offered by manilawin Casino at the domain manilawin.vip and any associated subdomains or mobile-optimised versions thereof (collectively, "the Platform"), you unconditionally accept and agree to be legally bound by these Terms and Conditions, together with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the Platform, all of which are incorporated herein by reference.

Your acceptance is confirmed by any of the following acts: (a) clicking the "I agree" or "Register" button during account creation; (b) logging into an existing manilawin account; or (c) accessing any content, game, or feature on the Platform following the posting of updated Terms and Conditions.

manilawin reserves the right to amend these Terms and Conditions at any time. Continued use of the Platform after any such amendments constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically.

To register and maintain an account with manilawin Casino, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

• Age: You must be at least twenty-one (21) years of age. This minimum age requirement is mandated by PAGCOR for all regulated online gambling activities in the Philippines and is strictly enforced. manilawin will verify your age as part of the mandatory KYC (Know Your Customer) process described in Section 3.
• Jurisdiction: You must be physically located in the Republic of the Philippines at the time of play, or otherwise be permitted under applicable law to access online gambling services offered from the Philippines.
• Legal capacity: You must have full legal capacity to enter into a binding contract under Philippine law.
• One account per person: You may maintain only one (1) manilawin account. Registering multiple accounts is strictly prohibited and will result in permanent account suspension.
• Not a restricted person: You must not be a current employee, contractor, director, officer, or agent of manilawin, or an immediate family member of any such person.

To access the real-money features of manilawin Casino — including deposits, withdrawals, and participation in promotional offers — you must complete the account registration process and satisfy the Know Your Customer (KYC) identity verification requirements mandated by PAGCOR.

3.1 Registration Information

During registration, you are required to provide accurate, complete, and current information including your full legal name (as it appears on a valid Philippine government-issued identification document), date of birth, Philippine mobile number, email address, and a username and password of your choosing. You warrant that all information provided is truthful and agree to maintain and promptly update such information whenever it changes.

3.2 KYC Documentation

manilawin will require you to submit identity verification documents before processing any withdrawal from your account. Accepted documents include, but are not limited to: Philippine Passport, Land Transportation Office (LTO) Driver's License, Unified Multi-Purpose ID (UMID), Philippine Statistics Authority (PSA) National ID (PhilSys), SSS Card, GSIS Card, PRC ID, and Voter's ID. Documents must be valid, unaltered, and clearly legible. manilawin may request additional documentation at its sole discretion, including proof of address and source of funds.

3.3 Verification Outcome

manilawin will process KYC submissions during business hours. Verified accounts are granted full platform access including withdrawal privileges. manilawin reserves the right to suspend account activity pending the outcome of verification and to permanently close accounts where verification cannot be satisfactorily completed.

You are solely responsible for maintaining the confidentiality and security of your manilawin account credentials, including your username, password, and any one-time passcodes (OTP) issued to your registered Philippine mobile number. You agree to:

• Use a strong, unique password not used on any other platform or service.
• Enable two-factor authentication (OTP login) via your registered mobile number where available.
• Log out of your account at the conclusion of each session, particularly on shared or public devices.
• Never share your login credentials, OTP codes, or account access with any third party for any reason.
• Notify manilawin immediately at [email protected] if you suspect any unauthorised access to or use of your account.

manilawin will never contact you via any channel requesting your password or OTP. Any such communication should be treated as fraudulent and reported immediately. manilawin accepts no liability for losses arising from your failure to maintain the security of your account credentials.

manilawin accepts deposits in Philippine Peso (PHP) through the following payment methods: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, and 7-Eleven over-the-counter cash-in. The minimum deposit amount is ₱100. manilawin does not impose deposit fees, though third-party payment providers may apply their own transaction charges.

All deposits are subject to the following conditions:

• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• manilawin reserves the right to request proof of payment method ownership as part of KYC or anti-money-laundering compliance.
• Deposits are credited to your manilawin account balance upon confirmed receipt. GCash and PayMaya deposits are typically instantaneous; bank transfers may take additional processing time.
• manilawin operates in PHP only. No foreign currency deposits are accepted and no currency conversion is performed.
• manilawin reserves the right to return or withhold deposits that cannot be verified or that appear to originate from prohibited sources.

Withdrawal requests from manilawin are subject to the following terms:

6.1 Eligibility for Withdrawal

Withdrawals will only be processed to accounts that have completed full KYC verification as described in Section 3. Unverified accounts may deposit and play games but may not withdraw funds until verification is complete. Withdrawal requests will be processed to the same payment method used for the corresponding deposit wherever technically feasible.

6.2 Processing Times

manilawin targets the following withdrawal processing timelines for fully verified accounts: GCash and PayMaya withdrawals within five (5) to thirty (30) minutes of approval; BPI, BDO, and Metrobank bank transfer withdrawals within one (1) to twenty-four (24) hours of approval. Processing times may be extended during public holidays, system maintenance periods, or where additional verification is required.

6.3 Minimum and Maximum Withdrawals

The minimum single withdrawal amount is ₱200. Maximum daily withdrawal limits apply and are displayed in the manilawin cashier. Players wishing to request withdrawals exceeding published limits should contact the manilawin support team for assistance.

6.4 Withdrawal Review Rights

manilawin reserves the right to conduct additional verification checks on withdrawal requests of significant value or where unusual account activity has been detected. Such reviews will be conducted promptly. manilawin further reserves the right to delay or withhold withdrawals pending the outcome of any fraud, anti-money-laundering, or responsible gaming investigation.

manilawin offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms and conditions that will be communicated at the time each offer is made available. The following general provisions apply to all manilawin bonuses and promotions:

• Each bonus or promotion is available to one account per eligible player. Attempting to claim a bonus through multiple accounts constitutes a breach of these Terms and will result in forfeiture and account suspension.
• Wagering requirements must be fulfilled before bonus funds or bonus-derived winnings may be withdrawn. Specific wagering requirements are stated in each individual offer.
• Not all games contribute equally to wagering requirements. Game contribution rates will be specified in the individual bonus terms.
• manilawin reserves the right to modify, suspend, or cancel any bonus or promotion at any time and without prior notice, subject to any obligations already accrued by eligible players.
• manilawin reserves the right to withhold or reclaim bonus funds and any derived winnings where it has reasonable grounds to suspect a player has abused the bonus system or otherwise acted in bad faith.

All games offered on the manilawin platform — including JILI slots, live dealer casino games, online bingo, sports betting markets, and arcade games — are governed by individual game rules that are displayed within each game interface. The following general gaming terms apply across all manilawin game categories:

• RNG Certification: All RNG-based games on manilawin use independently certified random number generation technology. Game outcomes are determined by the certified RNG and cannot be predicted, manipulated, or influenced by manilawin or any third party.
• Return to Player (RTP): The theoretical RTP for each game is published in the game's information panel. RTPs reflect long-term statistical averages and do not guarantee individual session outcomes.
• Malfunctions: In the event of a game malfunction, manilawin reserves the right to void affected game rounds. manilawin accepts no liability for losses arising from technical malfunctions beyond its reasonable control.
• Disconnections: manilawin is not liable for losses resulting from player-side internet disconnections or device failures during active game sessions.
• Sports Betting: All sports betting markets are subject to the specific rules governing each event type, including settlement rules, void conditions, and in-play market restrictions, as published on the sportsbook section of the Platform.

The following activities are strictly prohibited on the manilawin platform and constitute a material breach of these Terms and Conditions:

• Registration, access, or use of the Platform by any person under the age of 21.
• Registration of more than one account by the same individual.
• Use of automated software, bots, scripts, artificial intelligence, or any other automated means to interact with the Platform.
• Collusion with other players in any game mode, including but not limited to chip-passing schemes in poker or coordinated betting in multi-player games.
• Exploitation of software errors, bugs, or glitches in any game or platform feature.
• Participation in any form of money laundering, fraud, or criminal activity through the Platform.
• Depositing funds from payment methods not registered in your own name.
• Abuse of any bonus or promotional offer, including the creation of multiple accounts for the purpose of claiming bonuses more than once.
• Any attempt to hack, reverse-engineer, disrupt, or damage the Platform, its servers, or any connected systems.

manilawin reserves the right to suspend, permanently close, and void the balance of any account found to have engaged in any of the prohibited activities listed above. Where required, manilawin will report such activities to PAGCOR and to relevant Philippine law enforcement authorities.

manilawin is committed to promoting responsible gaming as a core operating principle. As a PAGCOR-regulated platform, we are required to provide players with tools and resources to manage their gaming activity and seek help if gambling is causing harm.

10.1 Player-Controlled Limits

All manilawin account holders may access the following responsible gaming tools directly from their account settings panel:

• Deposit Limits: Daily, weekly, or monthly deposit caps. Once set, limits can only be reduced immediately; increases require a mandatory 24-hour cooling-off period.
• Loss Limits: Daily, weekly, or monthly loss thresholds. The same reduction/increase rules as deposit limits apply.
• Session Reminders: Time-based notifications alerting you to the duration of your current gaming session.
• Self-Exclusion: Temporary or permanent voluntary exclusion from the Platform. Once a self-exclusion is activated, manilawin will cease all marketing communications to the excluded account for the duration of the exclusion period.

10.2 PAGCOR Problem Gambling Assistance

Players who believe gambling is negatively affecting their wellbeing or the wellbeing of their family are encouraged to contact PAGCOR's Problem Gambling Assistance Program (PGAP), which provides free and confidential support to Filipino players experiencing gambling-related difficulties. PAGCOR PGAP contact information is available through PAGCOR's official channels.

manilawin reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to circumstances where:

• The account holder is found to be under the age of 21.
• KYC verification cannot be completed or documents are found to be fraudulent.
• Any prohibited activity described in Section 9 is detected or reasonably suspected.
• A self-exclusion request has been submitted by the account holder.
• manilawin is required to act in compliance with PAGCOR directives, court orders, or applicable Philippine law.
• The account has been inactive for a period exceeding twenty-four (24) consecutive months.

Where an account is closed for reasons other than a breach of these Terms, manilawin will return any verified remaining balance to the account holder's registered withdrawal method within a reasonable timeframe. Balances on accounts closed due to a confirmed Terms breach may be forfeited in accordance with applicable PAGCOR guidelines.

To the fullest extent permitted by applicable Philippine law, manilawin and its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from:

• Your use of or inability to access the manilawin platform or any of its services.
• Errors, interruptions, delays, or outages in platform availability, including those caused by scheduled or emergency maintenance.
• Game malfunctions, data transmission errors, or incorrect display of game outcomes due to technical fault.
• Losses resulting from internet connectivity failures, device failures, or other circumstances outside manilawin's reasonable control.
• Unauthorised access to your account resulting from your failure to secure your credentials as required under Section 4.

manilawin's total aggregate liability to any player in connection with their account shall in no event exceed the total verified deposits made to that account in the twelve (12) months preceding the event giving rise to the claim.

All content, designs, graphics, game interfaces, logos, trade marks, software, text, and other materials available on the manilawin platform are the exclusive intellectual property of manilawin or its licensed content providers. No part of the Platform may be reproduced, distributed, modified, transmitted, displayed, or commercially exploited in any form or by any means without the express prior written consent of manilawin.

Your use of the manilawin platform grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for its intended purpose as a personal gaming service. This licence does not constitute a transfer of any intellectual property rights.

The collection, use, storage, and disclosure of your personal data by manilawin is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By accepting these Terms, you also accept the manilawin Privacy Policy.

manilawin collects and processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as any applicable PAGCOR data governance requirements. Your data will not be sold to third parties. Data will be shared with third parties only where necessary for payment processing, identity verification, regulatory compliance, and fraud prevention purposes.

You have the right to access, correct, and request deletion of your personal data held by manilawin, subject to applicable legal and regulatory retention requirements. Requests relating to personal data should be directed to [email protected].

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act of 2000 (Republic Act No. 8792), and applicable PAGCOR regulations.

Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, the manilawin platform, or any transaction between the player and manilawin shall first be submitted to manilawin's customer support team for informal resolution. If the matter cannot be resolved informally within thirty (30) days, either party may escalate the dispute to PAGCOR's dispute resolution mechanism or to the appropriate Philippine courts of competent jurisdiction.

manilawin reserves the right to modify, update, or replace these Terms and Conditions at any time. When material changes are made, manilawin will provide notice through one or more of the following channels: an in-platform notification upon your next login, an email to your registered address, or a prominent notice on the manilawin homepage.

Your continued use of the manilawin platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not accept the revised Terms, you must immediately stop using the Platform and notify manilawin of your intention to close your account.

For questions, complaints, or concerns relating to these Terms and Conditions or your manilawin account, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available on the manilawin platform, 8:00 AM to 12:00 MN Philippine Time (PHT), seven days a week.
• Regulatory Authority: Philippine Amusement and Gaming Corporation (PAGCOR) — for escalated regulatory complaints and problem gambling assistance.

manilawin is committed to resolving all player inquiries promptly and fairly. We take every concern seriously and aim to respond to all support requests within twenty-four (24) hours.